SecureVend™ FAQ

Frequently asked questions (and answers) about ReachWorks SecureVend™ (and hosting)

  1. Is this one of those slow, laggy vendors with arrow buttons?

    No. While the product includes the term 'vend', SecureVend™ is not one of those "vendor" devices found in malls that you scroll between products with. SecureVend™ is intended for shops and stores, to replace the typical paradigm where prims are set 'For Sale' and dispense their contents on purchase.

  2. Why will SecureVend™ keep my content safer than normal selling methods in Second Life®?

    Second Life® has seen an explosion of advanced copying tools and techniques recently, including methods that can copy objects from inside of other prims. Therefore, the standard method of setting up a 'For Sale' prim to dispense contents on sale is no longer safe. SecureVend™ takes a different approach where your products are stored "offsite" on a secured sim, inside of your SecureVend™ servers. Buyers in your shop have the products instantly delivered to them over the network on sale, but your products aren't sitting in the shop waiting to be copied by thieves.

  3. Why is a secure location necessary for server storage? Can't I just keep them in my shop or skybox?

    If you are keeping your servers on a sim with public access, or even next to one, your products are at risk, period. This even includes skybox locations with security systems. We highly recommend keeping your servers on a private sim with a closed access list, and which is completely free-floating (i.e, does not share borders with any other sims). For example, if you have a Homestead sim for private use that is separate from the sim(s) where your products are sold.

    Because many merchants don't have access to such a setup, we offer secure hosting for your SecureVend™ servers with our Premium and Enterprise packages at no extra cost.

  4. Are there any reasons other than content protection to use this system?

    Sure. Storing your products in a centralized server means that you only have one copy to update when you want to change one of your products. If you sell products in multiple locations around the grid, you'll save allot of time not having to run around changing each copy of the product.

    SecureVend™ was also written to be fast, efficient, and non-taxing on sims. No part of the system uses persistent listeners, sensors, or timers. The scripts generally consume the bare minimum 0.001 ms of script time each.

    It also has a simple, clean interface for you (no notecards to configure) and some nice features for your buyers (built-in Gift option, group discount, one touch Redelivery Terminals, etc).

  5. Where is the configuration notecard I have to edit?

    SecureVend™ doesn't use a configuration notecard like most systems do. Besides being notoriously confusing and frustrating for users, reading a notecard, even from a script, is a very slow and often unreliable process. As SecureVend™ is meant to be used in mainstores that sell dozens, or even hundreds of products in one place, it's important that each process is lightweight, fast, and reliable.

    Take a look at our SecureVend™ Quickstart Guide if you're curious to see how a SecureVend™ installation is set up.

  6. I'm interested in SecureVend™ Hosting, but why should I trust my content to be stored on your sims?

    Good question. As anyone who has been doing business in Second Life® for some time knows, fraud is rampant, as are unreliable land estates who vanish off the grid without any warning. Fortunately, we aren't one of those estates. Our parent company is Reach Isles, a large, established estate who has been doing business in SL since 2006. With over 300 clients, 7 million m² of land holdings, and L$ transactions in the volume of millions per week, we aren't a fly-by-night operation. Our solid reputation as a well managed and ethical estate is one reason we've been able to prosper and grow in the highly volatile and competitive Second Life® land market. The last thing we'd do is endanger our reputation and livelihood by offering an unreliable or dubious content storage service.